Monday, January 31, 2011
Advice and Anti-Advice
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Friday, January 28, 2011
FUSE Fact Friday: Week 3
Each Friday leading up to Fuse 2011, we're going to be bringing you an interesting fact that we learned at FUSE 2010. You can find it across the Fuse Network on the Next Big Design Blog, @NextBigDeisgn, the Fuse Facebook Page and the FUSE LinkedIn Group.This week's fact:
Volkswagen “Fun Theory” changes unhealthy behaviors via “fun” alternatives. For example: “piano stairs”
Do you have a Fuse Design Fact?
Share it with us today and look for another fact next Friday!
To find out more about this year's Fuse, visit the webpage.
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Thursday, January 27, 2011
Mega Brands Reveal their Design and Brand Secrets at FUSE 2011
FUSE 2011 will share stories of extraordinary inspiration and so much more. It will help you get business done - through the most recent and actionable case studies and opportunities to make the key connections that will drive your business forward. Hear from these brand powerhouses as they share their most successful stories of design, branding, packaging, and more.Ship It: How You Can Use Facebook's Design Approach to Change the World
- Ben Blumenfeld, Creative Lead, Facebook
TARGET'S OWN PRIVATE BRAND
Giada De Laurentiis for Target: The Building of a Brand
- Fiona Mitchell, Creative Visioneer and Michelle Mesenburg, Marketing Director, Target
COCA-COLA & TURNER DUCKWORTH
A Good Design is Only Half the Battle
- David Turner, Co-Founder, Turner Duckworth and PioSchunker, SVP Creative Excellence, Coca-Cola North America
And those are just a few of over 50 sessions for you to choose from at FUSE.
To see all of the FUSE 2011 sessions, download the Brochure.
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Wednesday, January 26, 2011
The Design Community has Spoken – Destination Design Management Expected to Sell Out
The design community is responding in a big way – recognizing the need to not only be strategic in their design work but also smart in how they manage their teams and communicate with internal partners and the C-suite. Destination Design Management is the one and only event that brings together best-in-breed design and creative leaders to discuss the practice of design management.
DESIGN LEADERS TAKING THE STAGE: Target, Publix, OfficeMax, Pitney Bowes, Facebook, GE Healthcare, Method, Publix, Dell, Microsoft, 3M, Anheuser-Busch and many more.
NEW SESSION ADDED:
To Design. Or Not To Design. What Could It Possibly Do For My Business?
John Gleason, former head of Design Procurement at Procter & Gamble, Founder of A Better View Strategic Consulting, LLC.
Building on the guidance and experiences shared by the speakers, John Gleason will close out our conference with his own perspective on "the conversation" with brand, innovation, and corporate leadership regarding the role and value of design. He’ll share views into the BUSINESS performance of several well-known and lesser-known brands that’ve leveraged design in their businesses and in their organizations... and have prospered as a result of this investment.
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Remember the event is taking place in just two weeks, the event is expected to sell out. Register today to reserve your spot - click here
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Fuse 2011 Spotlight: Donna Romeo, Frito-Lay/Pepsico
In the weeks leading up to FUSE 2011, we're going to be hearing from the speakers! This week we have Donna Romeo of Frito-Lay/Pepsico, who will be presenting "How to Drive Empathy into Design: The Case for Anthropology," in the Cultural Anthropology, Insights & Trends on Tuesday, April 12, 2011. To learn more about FUSE, download the brochure here!1. Tell us about a project you are working on or recently completed that you are proud of?
What does it mean to celebrate and what is an "everyday" celebration?
2. Think ahead 5 years, what major changes for design do you see?
A more seamless melding of design and design research, truly grounded in the social sciences
3. What inspired you to get in the field? What keeps you motivated?
Applied anthropologists are all about making our research useful. Once I began applying my knowledge and skills to the world of the consumer, I became a passionate about helping develop products and services that truly address the lives and needs of people.
4. What is one thing you’re excited about for this year’s Fuse?
Listening to and learning from all the fantastic speakers
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Tuesday, January 25, 2011
DDM 2011 Speaker Spotlight - Duane Clare Director of Design MSCOM Microsoft
Session: CHANGING THE CONVERSATION PANEL… Branding Your Team: From Creative Services to Strategic Solution Leaders
Tommy Lynn, Creative Director, Global Creation, Dell
Duane Clare, Director of Design, MSCOM, Microsoft
Duane Clare leads the Digital Design and Production group for Microsoft.com, part of Microsoft’s Central Marketing organization. He is a senior Creative Brand strategist and design director with over 20 years experience in the conceptualization, development and deployment of creative and strategic solutions that are grounded in the principles of effective design.
Duane is passionate about establishing credibility and trust with target audiences by energizing a company’s brand at all points of contact. Prior to Microsoft, Duane was Creative Director at Seattle based interactive agency TWG, where he managed corporate strategies for large brands such as IBM, Eddie Bauer, DHL, Nike, and Corbis.
Make sure not to miss Duane's session Branding Your Team: From Creative Services to Strategic Solution Leaders with Tommy Lynn, Creative Director, Global Creation, Dell and Duane Clare, Director of Design, MSCOM, Microsoft at Destination Design Management 2011 in San Francisco, California February 7-9, 2011. Hope to see you all there!
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Extraordinary Experience #4: The lost luxury of air travel
Customers twist brands into commodities: So, is it our fault we get a tiny bag of peanuts on a typical flight from Minneapolis to Salt Lake City? Can we do anything about it? Yes, I believe so.
The idea is simp
le. We, as consumers, seek the best price for the best outcome in anything for which we depart dollars. We seek out emotionally rewarding experiences and rational reasons to justify our decisions to spend. We push brands off a cliff into the chasm of commodities. But, some would argue, the brand owners allow it to happen by allowing price to drive our decisions. By not giving us distinctive, rewarding experiences where we can hang our hat of loyalty. Airlines have done this with more prevalence than most categories. But, check your baggage here, this isn't a typical complaint but rather a suggestion for a way airlines can earn more and improve the experience at the same time. Here it is.
Two options exist for the delicate transfer of our luggage from point A to point B. Which would you prefer?
Option one: Pay $25-$50 per checked bag as you check-in for your flight. Hope your bag of vital clothing gets on the right flight (video: fastest baggage handlers ever) and wait anxiously an extra 10-30 minutes at baggage claim. Watch your bag arrive, potentially damaged (20-30% of the time). Option two: Lug your bag all the way to the gate, hope it fits into the overhead compartment and pay nothing. But, if your bag doesn't fit on the plane, the attendant will tag and carry it to the baggage handler for you. Then, find your bag hand delivered at the doorway of the plane as you exit. Well? Does option two sound more like a luxury to you? Perhaps something for which an airline should charge a fee?
This extraordinary experience happened on a recent flight. A moment when Kitty Hart of Capsule noticed the pile of bags stacked in the way of other passengers like some kind of hurdle challenge. This pile of bags really should have been checked, but wasn't. We paid a fee and had to wait for our bags at baggage claim. Our passenger friends claimed “carry-on” luggage and had their bags whisked away by the flight attendant and delivered back valet-style, for nothing.
Based on this observation, here's a suggestion for option two. Charge $75 for a bag checked at the gate. And charge $150 if you try to bring your bag on board and it doesn't fit. We've all met that bag coming back against boarding traffic as we're trying to find our seat. And while I’m here, please stop handing out smaller bags of peanuts. There are a fair number of passengers who notice and (Mr. and Ms. airline executive) our insults are increasing as the peanut count decreases. Three peanuts per bag equals roughly six muttered curses. Give a reasonable sized bag of nuts or don't give anything at all, and spend the savings thinking about the following questions.
Where has the elegance of airline travel gone? Will it ever come back for the average traveler? What can we do to make it an enjoyable experience for every passenger? What will that do to increase passenger loyalty, decrease complaints, increase revenue and make shareholders happy?
Thank you for flying Air Capsule, where we seek unique ways to design your experience.
Aaron Keller
Managing Principal, Capsule
akeller@capsule.us
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Friday, January 21, 2011
FUSE Fact Friday: Week 2
Each Friday leading up to Fuse 2011, we're going to be bringing you an interesting fact that we learned at FUSE 2010. You can find it across the Fuse Network on the Next Big Design Blog, @NextBigDeisgn, the Fuse Facebook Page and the FUSE LinkedIn Group.This week's fact:
Shell’s “Project Pearl”: commerce and corporate social responsibility amicably co-exist, even in the petroleum business.
Do you have a Fuse Design Fact? Share it with us today and look for another fact next Friday!
To find out more about this year's Fuse, visit the webpage.
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Everything I Know About Branding I Learned from The Boy Scouts


Boy Scout Merit Badges, aren't they pretty?

foursquare badges made actual patches (they're usually just digital).

well-earned Gym Rat badge





Inbox Zero
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Wednesday, January 19, 2011
Extraordinary Experience #3: Contextual Technology
Technology infused shopping experience: Give me reason, give me time.
Some game changing technologies are entering retail experience design. If we are mindful of consumer behaviors, the way we shop could feel entirely different in a few years. You may have heard of QR Codes, possibly even pulled out your smart phone and scanned a code, out of curiosity. Then thought, interesting but who would have a reason to do that again?
But, perhaps we simplify and enter Google into the equation with the new Google mobile app allowing you to photograph almost anything and get a search result. This is shown below with Double Cross vodka bottle (a brand in which Capsule is intimately familiar).
Now, let's walk a few months down the path of innovation. Entering from an interesting angle is Near Field Communication. Just place your phone next to something with an RFID chip and interact with the digital side of the brand. Or, if you take this concept a few steps more, purchase the item with your phone and exit the store. It may just change how we define a "store."
So, the extraordinary moment for this week is as follows. It hasn't happened yet, but here's how and when I sense it will occur. October, 2011 walking into a "store," absent someone to help me, I pull out my phone to scan the item. To my surprise a new button appears, "purchase now." The moment is here, purchase made. The smile is wide and my experience extraordinary.
Or the alternative happens.
The security guard (unaware of this new technology) stops me ten steps outside the store and pins me to the hood of the nearest BMW. Then I'll be facing a new (less than) extraordinary experience, and one I likely will not be writing about soon.
Technology is not innovation in itself, but it does spark some interesting change in our collective behaviors. The design of retail experiences is changing, which impacts anyone who makes a purchase and certainly all of us in the brand, design and creative communities.
This is one technology I am ready to have in my life, absent the over zealous security guard.
Aaron Keller
Managing Principal, Capsule
akeller@capsule.us
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Tuesday, January 18, 2011
DDM 2011 Speaker Spotlight - Sean Carney, Group Director Consumer Design & Experience, Hewlett Packard

Group Director Consumer Design & Experience, Hewlett Packard
Sean Carney has been creating and leading Global Design teams around the World for the last 20 years – he is passionate about using design to deliver brand value across every touchpoint of the user experience. Sean has been delivering brand and design value for brands such as Electrolux, Rutgerson, Assa Abloy and iitala while living and working in the UK, Italy and Sweden before arriving to the US where he is now building a multi-faceted Global Design team for Hewlett Packard across the US, Asia and Europe.
Make sure not to miss Sean’s session The Infrastructure of a World Class Design Hub
Sean Carney, Design Director, Global Imaging & Web Services, Hewlett Packard at Destination Design Management 2011 in San Francisco, California February 7-9, 2011. Hope to see you all there!
Bio courtesy: Idsa
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Friday, January 14, 2011
FUSE Fact Friday: Week 1
Each Friday leading up to Fuse 2011, we're going to be bringing you an interesting fact that we learned at FUSE 2010. You can find it across the Fuse Network on the Next Big Design Blog, @NextBigDeisgn, the Fuse Facebook Page and the FUSE LinkedIn Group.This week's fact:
Brewer wastes 100k gallons of water processing grain; mushrooms grow on leftovers, which creates eight new revenue generating businesses & slashed eco-footprint.
Do you have a Fuse Design Fact? Share it with us today and look for another fact next Friday!
To find out more about this year's Fuse, visit the webpage.
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Thursday, January 13, 2011
On Pain and Brand Archetypes
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Wednesday, January 12, 2011
Ian Schrager Shares His Extraordinary Design Journey
2011 is well underway and shaping up to be a year focused on finally getting business done. Coupling inspiration with action, FUSE 11 is all about the business of brands, design, culture and trends. As we celebrate the 15th anniversary of FUSE, we're thrilled to bring you these fabulous new additions:• FUSE's new proprietary matchmaking program connects you with fellow attendees before the event based on mutual interest - think of it as a match.com just for FUSEsters!
• Distribution of MingleSticks onsite makes exchanging contact info as easy as point and click
• New symposium on social media
• New track on cultural anthropology, insights and trends
• More global perspectives from Hong Kong, Germany, UK, Shanghai and more
r of Ian Schrager Company, has achieved international recognition for concepts that have revolutionized both the entertainment and hospitality industries. His passionate commitment to the modern lifestyle has been expressed through a series of pioneering concepts.His keen instincts for the mood and feel of popular culture were honed during the 70's and 80's, when he and his late business partner, Steve Rubell, created Studio 54 and Palladium. Rubell and Schrager soon turned their attention to the hotel business opening Morgans Hotel in 1984, introducing the concept of the "boutique hotel" to the world.
Come hear his legendary story and learn from one of the most visionary minds in business today at FUSE 2011. Download the FUSE Brochure
Download the FUSE 2011 Brochure to find out more about Ian Schrager's presentation and the rest of the program.
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Tuesday, January 11, 2011
Extraordinary Experience #2: 3M and Design.
Design and Innovation: Estranged Lovers or College Roommates?
Okay, I have something to get off my chest before we get started. It’s about time I come clean. I'm an MBA. Yes, one of those. Went to the Carlson School of Management, studied in Manchester England and graduated with some form of honorable mention.
During this adventure, the word innovation came up often and was given the title of "the only sustainable competitive advantage." And design seemed to be closely related, as BusinessWeek put both under the same tab online. This struck me as both interesting and rather important. Figured I would do well if I got as close to one or both words.
So, I started a design firm with a partner, designer Brian Adducci.
Now I continue to wonder, are design and innovation BFFs? Kissing cousins? Significant others? Or estranged lovers?
My view is good friends. They’re not attached at the hip, but they do find themselves at the same parties, hangin' with the same crowd and eating at the same hot spots. They're close, but they don't go hand-in-hand skipping down the boulevard.
Why does this make sense? Let’s consider 3M. The Minnesota company set out to own the concept of innovation. And, by my standards, it has done an exceptional job of this.
My extraordinary moment came when I discovered these games, Mr. Who and Ventures. Both "gamette's" by 3M. Yes, 3M was once producing board games. And as these gather dust in the Capsule library, their aesthetic actually came back around again and now occupies a rather stylish retro place.
3M has always been an interesting and valuable brand in my world. Prestigious, efficient, well managed, plenty of margin and at least partial owner of the word "innovation." But, what I've also found fascinating is how design isn't an area in which 3M has led. Both disciplines are soft and malleable, both are hard to measure, and as previously discussed, they are closely related in some form. Do you associate great design with 3M? It depends on your definition of design and how close you see design and innovation.
Having a recent opportunity to talk with Mauro Porcini, Head of Global Strategic Design for 3M he provided some thoughtful insights. One: he said the definition of innovation is changing and getting closer to design. Its becoming less about the technological innovation and more about innovating a customer experience. Two: if you define design only as aesthetics, you're not seeing the larger view of design as a way of thinking and how, I quote, "design can put the love back into the corporation."
This will be an interesting discussion by Mauro Porcini, at FUSE in April. I think you'll want to hear more about his vision on design, and I certainly want to know if he thinks design and innovation are kissing cousins, college roommates or estranged lovers.
Aaron Keller
Managing Principal, Capsule
akeller@capsule.us
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DDM 2011 Speaker Spotlight - Rita Armstrong Recruiter for Designers, Roz Goldfarb Associates

Recruiter for Designers, Roz Goldfarb Associates
Rita Armstrong joined RGA in 1986. Over the years Rita has recruited in Product, Architectural, Digital, Corporate, and Consumer Design. Currently she heads up all creative placement at Roz Goldfarb Associates for Consumer and Corporate Branding. Rita works on both a retained and contingency basis for a diverse client base including corporations, consultancies, marketing communication firms, and design boutiques.
Rita’s clients have come to rely on her as a successful business partner and appreciate her professional no pressure approach to finding them the design talent they need. Candidates have found her to be a trusted advisor and champion. Rita graduated from Fordham University with a BA in Communications and applied her writing and speaking talents to advertising, theatre, publishing, and non-profit work before joining RGA.
Make sure not to miss Rita’s session It’s Not Just About Your Portfolio Anymore:
The Pedigree of the Most Desired Talent at Destination Design Management 2011 in San Francisco, California February 7-9, 2011. Hope to see you all there!
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Friday, January 7, 2011
Facebook, P&G, 3M, IBM Share Extraordinary Stories of Branding, Packaging & Design Success
Year after year, FUSE delivers the Stories, Lessons, and sense of Community you need to achieve excellence. Our theme in 2011 focuses on the overarching value of what FUSE is meant to be - a home for Sharing Extraordinary. Where brand strategists, future forward visionaries, design enthusiasts and packaging experts from today's most powerful and celebrated brands exchange groundbreaking stories on what's next, what's next and what matters most.Featured Sessions:
-Becoming a Design-Sensitive Company from 3M
-For the Love of Packaging: Design for the Relationship and Experience from Meijer
-Building Iconic Brands from Procter & Gamble
-How You Can Use Facebook's Design Approach to Change the World from Facebook
-Leveraging Trends to Build Brands from Bath & Body Works
Visionary speakers:
• Jonathan Harris, Anthropologist, Co-creator of We Feel Fine
• Michio Kaku, Famed Futurist, Physicist and TV Personality
• Karim Rashid, World Renowned Designer
• Ian Schrager, Chairman & CEO, Ian Schrager Company
Share Extraordinary this April in Chicago. As a FUSE LinkedIn Member use priority code FUSE11Blog2 to 15% off the standard rate. Last year we sold out, so register early to secure your spot!
Visit the Fuse Homepage for more details.
Download the agenda here.
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Thursday, January 6, 2011
Rio 2016, This Year's New Arrival

London 2012, not exactly the most popular Olympic logo of memory




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Tuesday, January 4, 2011
DDM 2011 Speaker Spotlight - Mark Andeer, VP of Brand Strategy for OfficeMax
Mark AndeerVice President, Brand Strategy, Marketing
OfficeMax
Mark Andeer is the Vice President of Brand Strategy for OfficeMax where he oversees the company’s entire brand direction and manages the development, execution and measurement of OfficeMax’s branding initiatives in the United States and internationally.
During his career at OfficeMax, Mr. Andeer has been instrumental in developing award-winning campaigns including the viral holiday phenomenon “ElfYourself” and hidden camera “Penny Pranks” videos for back-to-school. In 2009, he helped reposition the OfficeMax brand to target women with more stylish, creative and affordable products, services and shopping experiences.
Prior to joining OfficeMax, he led the creative department as Creative Director of BBDO Minneapolis and supported brands such as Pontiac and Cadillac as Art Director for DMB&B. He has also held the positions of designer for MTV Networks, Art Director for WAMI Television, and Art Director for Lowe where he personally managed the Burger King Kid’s account with over $170 million in annual billings.
Here's an interesting article from Promo Magazine on Mark's involvement in the "Elf Yourself" viral campaign from OfficeMax.
Make sure not to miss Mark's session Work. Style. How Fashion and Design can Inspire the Workplace at Destination Design Management 2011 in San Francisco, California February 7-9, 2011. Hope to see you all there!
Bio courtesy of Channel Advisor
http://www.channeladvisor.com/catalyst/uk/speakers.html
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Extraordinary Experiences: Capsulated.
Here's what Capsule will be doing over the next fifteen weeks: Sharing experiences.
We are taking a journey. We may not physically travel far, but we will go vast distances in our world perspective. We will be publishing 15 extraordinary experiences to share with the FUSE audience each Tuesday in the lead up to the Conference.
We are not just seeking grand moments, but the minuscule, everyday insights as well. Because sometimes we learn big things from little moments in life. These are the moments when you look around and wonder, "was this moment designed just for me?"

Experience one: Design Leadership.
I recently keynoted an event at the Color Marketing Group in Portland, Oregon. As a part of the event I was given a gift from Nike, a box of flash cards. The cards depicted the heritage of Nike in photos and corresponding stories. The contents were interesting, but it was the cover that delivered my extraordinary moment. A quote by Phil Knight as his first reaction to the Nike swoosh logo design. See above.
He said, "Well, I don't love it, but it will grow on me."
Stop and think about Phil's quote for a moment. Now consider what that logo has become.
The Nike swoosh went on to symbolize the constant pursuit of athletic fitness for at least three decades. It is an iconic element and shows up derivatively in many other logos (appropriate or not). And, beyond the Harley Davidson logo, it’s the only other one I've seen tattooed on someone. Imagine being present when Phil Knight had the leadership capacity to see beyond his own preferences in the moment, and be open to the possibilities what a symbol could come to represent.
An extraordinary moment as I looked at this line and realized, yes, that was a big decision and yes, that's leadership. Design leadership.
Certainly the Nike brand faces the most challenging competitive situation it has for the past three decades. But, as we see fashions come and go, leadership and the belief systems built into an organization – its very culture - are what make the long-term impact.
Capsule is an experience design firm. We are those people in your life who seek to design extraordinary moments.
If you have extraordinary experiences you'd like us to share, please contact us.
Managing Principal, Capsule


